Refund a Purchase

Request a refund for qualifying purchases.

Need the detailed rules? See the full Refund Policy for eligibility, download thresholds, and calculation examples.

At a Glance

• Find Purchase
  Locate in history.
  Step

• Open Menu
  Access action list.
  Menu

• Refund Action
  Initiate request.
  Action

• Result
  Credits adjusted.
  Result

• Policy Rules
  Limits & thresholds.
  Policy

Requirements

• Purchase status is Completed.
• Inside 30‑day refund window.
• Download count below policy threshold (see policy).
• No prior refund for same asset (if restricted).

Steps

1. Open Purchase History (Menu > Purchase History).
2. Find the purchase entry.
3. Open its menu .
4. Click Refund Product.
5. Confirm any dialog prompts.

Result

• Credits returned or adjusted (depends on server response).
• Product ownership may revoke if applicable.

Troubleshooting

Refund option missing?

• Purchase outside allowed window.
• Already refunded previously.
• Download threshold exceeded.

Credits not updated?

• Wait for server sync (few seconds).
• Refresh purchase history.
• Check network connection.

Accidental refund?

• Re-purchase asset (credits permitting).
• Contact support for edge reversals (policy dependent).

Next Steps

• Buy Products
  Purchase new assets.
  Buy

• Manage Credits
  Track balance changes.
  Credits

• Refund Policy
  Full rules & limits.
  Policy